F.A.Q.

Browse F.A.Q. Topics

General

  • Will I receive the same product that I see in the photo?
    As most of our products are hand-crafted and made from fabrics with distinct patterns, there may be slight differences in the product you receive. This is one of our prized features that make each item unique.
  • Are sold-out items available on back-order?
    Yes. Some of our items are available on back-order when are sold-out. If an item is available on back-order, it will appear as ‘available on backorder’ on the product page. Back order products are shipped out within 2-3 weeks from the purchase date.
  • Are out-of-stock items restocked?

    If an item is out of stock, we will try to restock it as soon as possible as they become available. If an item cannot be restocked, it will be marked as ‘sold out’ and eventually removed from the website or archived on our website.
  • Are there any store locations where items may be delivered to for pick up?
    No. Currently Prince Pearl products can only be purchased online. Items will be shipped to your address.

Newsletter

  • Is it possible to receive periodic information via email about Prince Pearl’s latest new products and offers?

    Yes. By simply clicking on Newsletter you will receive information on Prince Pearl’s latest products, look-books, and events as they become available.
  • Can I cancel my Newsletter subscription?

    Yes. You can easily cancel your subscription by clicking Unscribe located at the bottom of a Newsletter email you've recieved or by Clicking here

Order / Payment

  • What payment method can I use to make my purchase?
    We currently accept payment by PayPal.
  • Can I cancel my order?
    Yes. You can cancel your order as long as you have not completed the purchase on-line. If you have completed your order and have paid for your items, please contact us immediately. We will do our best to reverse the transaction prior to the item(s) being shipping. If we are unable to reverse the order in a timely manner. You should return the item unopened as soon as you receive them. We will then refund the order.
  • Can I remove items from my order?
    Yes. You can remove your items from your shopping cart before payment. This can be done by viewing your shopping cart, selecting the item(s) you wish to remove and clicking on ‘remove’.
  • How can I be sure that I’ve made my purchase correctly?
    Prior to paying for the items, you should review your shopping cart to ensure you have the correct item(s) and quantity as needed.

Returns / Exchanges

  • What should I do if the refund amount is incorrect?
    Please contact us at info@princepearl.com and we will resolve the problem as quickly as possible
  • When will I receive my refund?
    Once the return has been approved, you will receive a confirmation email indicating that the refund will be paid into your account within a few days. 

  • How will I receive my refund?
    Once the return has been approved, you will receive your refund via the same means used to make your purchase.
  • Do I have to pay anything to return my items?
    Returns are free. However, shipping charges will not be reimbursed. If an item is being exchanged due to a defective product, shipping will be free of charge.
  • How long do I have to return an item?
    Accepted items for return must be returned to Prince Pearl within 1 week of notifying us.
  • Are returns accepted?
    All purchases are final. However, at Prince Pearl we stand behind the quality of our items. If an item is defective when received, please contact us at info@princepearl.com within 1 week of receiving the item and provide us with the details. We will be more than happy to replace the item for you if it is in stock. If an item is no longer in stock, we will refund your purchase, issue you a store credit, or allow you to exchange the item for another item of equal value. If exchanging an item for a higher priced item, you will be billed for the difference in price. Gift cards are not refundable.
  • What should I do if I receive a faulty item?
    At PrincePearl.com we only sell items in perfect condition. Therefore, in the rare event of receiving a faulty item, please contact us at info@princepearl.com. For information on warranties, Please visit our warranty and repair guide. For information on returns and exchanges, please see our return/exchange policy below.

Shipping / Delivery

  • How long will my order take to arrive?

    Delivery times depend on the type of delivery selected. Orders are processed within 2-3 days of the purchase date. Approximate delivery times are provided when selecting the shipping option during the check-out process.
  • Can the delivery country be different from the purchase country?
    No. The delivery country must always be the same country in which the purchase was made, with the exception of Canada and the United States. We will accept purchases in Canada with shipment to the United States and vice versa.
  • Where can I have my order delivered?
    Orders can be delivered to an address selected by you (home, work, etc. We do not ship to PO Boxes)
  • What should I do if I receive an incorrect item?
    If you accidentally receive an item that you did not order, please contact us immediately at info@princepearl.com.