Returns / Exchanges

  • What should I do if the refund amount is incorrect?

    Please contact us at info@princepearl.com and we will resolve the problem as quickly as possible

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  • When will I receive my refund?

    Once the return has been approved, you will receive a confirmation email indicating that the refund will be paid...

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  • How will I receive my refund?

    Once the return has been approved, you will receive your refund via the same means used to make your...

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  • Do I have to pay anything to return my items?

    Returns are free. However, shipping charges will not be reimbursed. If an item is being exchanged due to a...

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  • How long do I have to return an item?

    Accepted items for return must be returned to Prince Pearl within 1 week of notifying us.

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  • Are returns accepted?

    All purchases are final. However, at Prince Pearl we stand behind the quality of our items. If an item...

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  • What should I do if I receive a faulty item?

    At PrincePearl.com we only sell items in perfect condition. Therefore, in the rare event of receiving a faulty item,...

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