If you accidentally receive an item that you did not order, please contact us immediately at info@princepearl.com.
At PrincePearl.com we only sell items in perfect condition. Therefore, in the rare event of receiving a faulty item, please contact us at info@princepearl.com. For information on warranties, Please visit our warranty and repair guide. For information on returns and exchanges, please see our return/exchange policy below.
Yes. You can cancel your order as long as you have not completed the purchase on-line. If you have completed your order and have paid for your items, please contact us immediately. We will do our best to reverse the transaction prior to the item(s) being shipping. If we are unable to reverse the order […]
Yes. You can remove your items from your shopping cart before payment. This can be done by viewing your shopping cart, selecting the item(s) you wish to remove and clicking on ‘remove’.
Prior to paying for the items, you should review your shopping cart to ensure you have the correct item(s) and quantity as needed.
As most of our products are hand-crafted and made from fabrics with distinct patterns, there may be slight differences in the product you receive. This is one of our prized features that make each item unique.
Yes. Some of our items are available on back-order when are sold-out. If an item is available on back-order, it will appear as ‘available on backorder’ on the product page. Back order products are shipped out within 2-3 weeks from the purchase date.
If an item is out of stock, we will try to restock it as soon as possible as they become available. If an item cannot be restocked, it will be marked as ‘sold out’ and eventually removed from the website or archived on our website.
No. Currently Prince Pearl products can only be purchased online. Items will be shipped to your address.
Yes. By simply clicking on Newsletter you will receive information on Prince Pearl’s latest products, look-books, and events as they become available.